These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Nomads Marrow and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis Nomads Marrow when making its product and/or service available on or through Nomads Marrow (both for its business-to-business ("B2B") and/or business-to-consumer ("B2C") relationship). Note that Providers may have, declare applicable, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Trip/Stay (which may include certain disclaimers and limitations of liability).
"Booking.com," "us," "we," or "our" means Nomads Marrow, a limited liability company incorporated under the laws of UNWTO, and having its registered address at Kochi, Ernakulam, Kerala, India. "Platform" means the website and app on which the Service is made available owned, controlled, managed, maintained, and/or hosted by Nomads Marrow.
"Provider" means the provider of accommodations (e.g. hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Reservation on the Platform (whether B2B or B2C).
"Service" means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Booking.com in respect to various products and services as from time to time made available by Trip Providers on the Platform.
"Reservation" means the order, purchase, payment, booking, or reservation of Service.
1. Scope & Nature of Our Service
Through the Platform, we (Nomads Marrow and its affiliate (distribution) partners) provide an online platform through which we can advertise, market, sell, promote, and/or offer (as applicable) our products and service for order, purchase, reservation, rent, or hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Service). By using or utilizing the Service (e.g. by making a Reservation), you enter into a direct (legally binding) contractual relationship with the Provider in which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Reservation, we act solely as an intermediary between you and the Trip Provider. We process the relevant details of your Reservation and send you a confirmation email for and on behalf of the Provider.
Based on self-declaration, we request Trip Providers globally to indicate to us if they act as a private host (non-trader) rather than as a professional host (trader). If a Trip Provider indicates to us that it acts as a private host (or does not expressly indicate anything to us in this regard but based on information available to us cannot be clearly categorized as a professional host), such Provider is labeled on the search result page as "managed by a private host" and the following explanation is added:
"This property is managed by a private host. Hosts who have registered with Nomads Marrow as a private host are parties that rent out their property or properties for purposes that are outside their trade, business, or profession. They aren't officially traders (like a global hotel chain) and therefore may not fall under the same consumer protection rules, but don’t worry – Nomads Marrow provides you with the same customer service as we do with any stay."
When rendering our Service, the information that we disclose is based on the information provided to us by Providers. As such, the Trip Providers that market and promote their Trips on the Platform are given access to our systems and Extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies, conditions, and other relevant information that gets displayed on our Platform. Although we will use reasonable skill and care in performing our Service. Each Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies, conditions, and availability) displayed on our Platform.
Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.
The prices as offered on our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Trip Provider in the event of a no-show or cancellation.
Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates may carry special restrictions and conditions, for example non-cancelable and non-refundable. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
We want you to pay the lowest price possible for your product and service of choice.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.